|
MotoPRC product after-sales log capture tool SOP Scope: 该工具仅适用于在Moto PRC 产品（Android 12及以上）用户软件版本上抓Log。 Thistool is only suitable for capturing logs on the user software version of MotoPRC products (Android 12 and above). Guide1. Installation 手机需要安装以下两个APK（安装顺序不分先后），[url=]安装包文件下载地址[/url][1] ： Devices need toinstall the following two APKs (in no particular order), package files downloadaddress: Step1：将以上两个APK文件拷贝到手机，然后在手机桌面找到“文件管理”图标，进入应用，选择“安装包” 。 Copy the above twoAPK files to the phone, then find the "File Management" icon on thedesktop, enter the application, and select "Install Package".
4903270
4903268 Step2：点击“可更新”， 进入APK安装界面（两个APK安装不分先后），按照引导完成两个APK安装。 Click"Updateable" to enter the APK installation interface (the two APKsare installed in no particular order), and follow the instructions to completethe installation of the two APKs.
4903269
4903271 提前开启Log工具的后台抓Log功能，当手机在使用过程中出现故障，再次进入Log 工具界面，进行日志打包及分享操作。 Enable the backgroundcapture function in advance. When the phone fails during use, enter the Logtool interface again to package and share logs. 特别说明：当后台抓Log功能一直运行，对手机功耗存在一定影响。 Notes: When the backgroundcapture log function is running all the time, it will have a certain impact onthe power consumption. Step1：进入手机“设置”，找到“评级和反馈”，点击进入该应用，选择“日志抓取”菜单。 Enter the phone"Settings", find "Ratings and Feedback", click to enter theapplication, and select the "Log capture" menu.
4903272 Step2: 点击7次图示位置，开启Log工具 Step2: Click the icon position 7 times to open the Log tool
4903273 Step3: 开启后台抓log功能开关。 Log Modes 默认为“中”，如果是通话类，网络类故障，建议将Modes设置为“高”。 Step3: Enable Background logging.Log Modes is set to "Medium" bydefault. If it is a call type or network fault, it is recommended to set Modesto "High".
4903274 Step4: 退出Log工具界面，正常使用手机。手机出现问题后，返回Log工具界面，点击打包日志。日志打包完成后，通知栏有消息提示。
4903276
4903275 Notes： ● 请在分享Log文件之前和联想接口人员联系，描述您遇到问题。 Pleasecontact the Lenovo interface staff before sharing the Log file and describe theproblem you are experiencing. ● 因为log文件可能比较大，需要用乐云分享，请确保已经注册联想乐云账号并登陆成功。 Becausethe log file may be relatively large and needs to be shared with LeCloud,please make sure that you have registered a Lenovo LeCloud account and loggedin successfully. Step1：点击“分享日志”，在弹出界面找到“文件管理上传到乐云” Click the button “LogSharing”, and find "File management upload to LeCloud" in the pop-upinterface.
4903277
4903278 Step2：在手机桌面找到“乐云”，进入乐云应用。选择“云盘”，找到刚上传的log文件。 Find"LeCloud" on the desktop and enter the LeCloud application. Select"Cloud Disk" and find the log file just uploaded.
4903279
4903280 Step3：点击文件名，选择“分享”，创建分享链接。 Click on the filename and select "Share" to create a sharing link.
4903281
4903282 Step4： 链接创建成功后，可以看到分享渠道，选择你希望的渠道，完成分享。图示为邮件分享。 After the link issuccessfully created, you can see the sharing channel, select the channel youwant, and complete the sharing. Below screenshots show mail sharing.
4903283
4903285 联想接口人员收到乐云链接后，即可下载Log并提交研发分析。 After the Lenovocontact receives the LeCloud link, they can download the Log and submit toR&D analysis. 4. Log Tool Disable● 关闭日志功能：点击以下图示位置7次 ● Turn off the log function: click the following icon position 7 times
4903284 ● 如果不想关闭Log工具，而只是希望关闭后台抓Log功能，请关闭开关。下次需要抓取Log时，直接从打开Log工具，Enable log开关即可。 ● If you don't want to turn off the log tool, but just want to turn offthe background logging function, please disable the switch. You can directlyopen the log tool and enable background logging next time.
4903286
4903287 如果要发离线文档给用户或者其他不能访问Google Doc的Moto 同事，请下载链接里的APK安装文件以及工具使用指南。 |
[公告] Moto PRC 产品售后抓Log工具使用指南 16067
 20
|
|
|
 |
| |
 |
| |
 |
| |
 |
| |
|
|
| |
|
|
| |
 |
| |
|
|
| |
|
|
| |
 |
| |
 |
| |
 |
| |
|
|
| |
 |
| |
|
|
| |
 |
| |
|
|
| |
|
|
| |
|
|
| |
最近发表
2023-1-3 11:31
2022-8-16 14:34
2022-7-22 14:55
2022-5-20 14:07
2022-4-29 11:25